Frequently Asked Questions

+ What if I forget my log in info?

If you forget your username or password, you can easily retrieve them by filling out the form on our homepage, or by contacting our highly trained staff at +1-844-755-3913 +448-081-756-709. You can also email us or use our Live Chat feature for prompt assistance.

+ Can you explain to me what exvlprt.com is?

exvlprt.com is our dedicated team of service operators who manage support across numerous websites—they are equipped to assist with a wide range of issues, including cancellations, website access problems, billing inquiries, and more.

+ I was a trial member so why are you still billing me?

Trial memberships automatically convert to month-to-month subscriptions unless canceled before the trial period ends. You might notice a preauthorization hold on your account, which will be refunded if you cancel within the trial period. For more details about preauthorization holds, please contact your bank or financial institution.

+ Is it possible to cancel my membership?

Yes, you can cancel your membership by calling our customer service team at +1-844-755-3913 +448-081-756-709, emailing us at [email protected], or using our Live Support feature.

+ Why am I billed monthly?

Our memberships are billed on a month-to-month basis. Charges will recur each month until you cancel your subscription. To cancel, you can email us, use the cancellation option on our website, or speak directly with one of our service operators at +1-844-755-3913 +448-081-756-709.

+ Why isn’t my username or password working?

This issue can occur for several reasons. First, ensure that your login information is entered correctly, as login forms are case-sensitive. Try accessing the sign-in page directly through your browser rather than via an external link. Additionally, clear your browser’s cache, cookies, and temporary files, as these may interfere with your login attempts. You can delete these through your browser’s settings.